Customer Service

Your orders are delivered to your address as soon as possible with the assurance of Aras Kargo throughout Turkey. You can access your shipping information with the tracking number sent to you after your order and easily track the status of your shipment. Delivery time varies between an average of 1-3 business days depending on your region. If you experience any delays with your order, please do not hesitate to contact our support team.

If you are not satisfied with your purchase, don't worry! You can return or exchange your order within 14 days from the date you received it. Products must be in their original packaging, unused, and in resalable condition. To expedite your return process, simply contact us with your order number.

For return shipments, you can benefit from our affordable return service through our agreement with Aras Kargo.

Your security is our priority when you shop. All payments made through our website are encrypted and protected with a 256-bit SSL certificate. Your credit card information is never stored in our system, and payment transactions are processed through trusted payment infrastructure providers.

The 3D Secure system is active for all your orders and is completed with your bank's approval. In this way, we protect both your information and your purchases.

All products you purchase are protected by a legal warranty against manufacturing defects. In the event of any manufacturing defect in the product, you can request free repair, exchange, or refund within 2 years by presenting your invoice.

To get support regarding the warranty process, simply contact us. Your request will be evaluated as soon as possible, and you will receive a solution-oriented response.

Track Your Order Instantly

Once your order is shipped, your tracking number is automatically registered in our system and shared with you via email/SMS. You can easily track your shipment using this number through Aras Kargo's official website or mobile app.

To view your order status, you can use the "Order Tracking" button or log in to your account to view your past orders. If you experience any delays or issues, our customer service will be happy to assist you.